Legal · Support
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and RBI guidelines for Payment Aggregators, TechVedx has appointed a Grievance Officer to address customer concerns.
For any complaints, disputes, or concerns regarding our Services, payments, refunds, data privacy, or any other matter, please contact our designated Grievance Officer:
[Owner's Full Name]
Founder & Grievance Officer, TechVedx
Vill. Amdahi, Jahanaganj,
Azamgarh, Uttar Pradesh, India
Email only
If you have a complaint or concern, please write to us at support@techvedx.in with the following details:
You may also use our Contact Form for general queries, though urgent complaints should be sent directly to the Grievance Officer email above for faster resolution.
We are committed to the following resolution timelines, in line with regulatory requirements:
Acknowledgement of your complaint via email
Initial assessment and update on resolution status
Final resolution of the complaint, where possible
If a complaint requires additional time due to its complexity, we will inform you of the expected timeline and reasons for the delay.
Our Grievance Officer addresses concerns related to, but not limited to:
If you are not satisfied with the resolution provided, you may escalate your concern by replying to the resolution email marked "Escalation Request," and it will be reviewed by the Founder of TechVedx directly.
For payment-specific disputes that remain unresolved, you may also raise a concern directly with Razorpay through their official support channels, or approach the appropriate consumer forum / RBI Ombudsman for Digital Transactions, as applicable under Indian law.
This Grievance Redressal mechanism works alongside our other policies: